Beyond the EAP
The EAP problem
Most Employee Assistance Programs are priced to be forgotten. A standard EAP in Australia costs somewhere between $30 and $80 per employee per year, and that low price only works because so few people ever use it. Clinical engagement across the industry sits between 3 and 8 percent.
Source: Talked
KHM Partners is built the opposite way. We are priced for actual reach, not for a hotline nobody calls. When you compare cost per person reached rather than cost per person on the books, the numbers move a long way back in our favour.
The cost of doing nothing
Poor mental health is currently costing Australian employers up to $5,600 per employee experiencing mental ill-health each year, in lost productivity, absenteeism, and turnover. A cheap EAP does not move that number, because it was never designed to be used. KHM is designed to be used, by leaders and teams, on a schedule, embedded in how your organisation actually runs.
Source: Thrive at Work
Side by side
Traditional EAP vs KHM Partners
Traditional EAP
Reactive hotline, opt-in
KHM Partners
Proactive, embedded across leadership and teams
Traditional EAP
3 to 8 percent of staff per year
KHM Partners
Full workforce, by design
Traditional EAP
Phone counselling, external and anonymous
KHM Partners
Two-Day Leadership Conference, One-Day Team Workshops, embedded registered counsellors
Traditional EAP
Annual, low-touch
KHM Partners
12 to 24 months, built for lasting culture change
Traditional EAP
Basic usage stats
KHM Partners
Human Factors Index scoring, ongoing insight into culture and risk
| Traditional EAP | KHM Partners | |
|---|---|---|
| Model | Reactive hotline, opt-in | Proactive, embedded across leadership and teams |
| Typical reach | 3 to 8 percent of staff per year | Full workforce, by design |
| Delivery | Phone counselling, external and anonymous | Two-Day Leadership Conference, One-Day Team Workshops, embedded registered counsellors |
| Contract | Annual, low-touch | 12 to 24 months, built for lasting culture change |
| Reporting | Basic usage stats | Human Factors Index scoring, ongoing insight into culture and risk |
See it in practice
Real outcomes from organisations we have partnered with.
What it costs
Every KHM partnership is scoped to your organisation's size, current wellbeing spend, and the level of embedded support you want. There is no one-size-fits-all rate card, because a hotline and an embedded team are not the same thing to price.
Pricing starts with a 14-Day Audit, which maps your current wellbeing spend and team size against realistic engagement levels for your workforce, so you are comparing like for like rather than a headline number against a headline number.
Partnerships start from $15,000 for leadership only, scaling up based on team size and how many of the three pillars are included. A 14 Day Audit gives you your exact number.
See how we measure it